Privacy Policy

Refined Tuning Autocentre Ltd (“we”) is the data controller for the personal information you give us through this website. This policy explains what we collect, why, and what you can do about it.

What We Collect

• What you type into our enquiry form: your name, email address, phone number and your message.
• If you call a number shown on an advert, the fact of the call and the number you dialled.
• With your consent, information about how you use the site, through Google Analytics and Google Ads.

Why We Are Allowed to Use It

We use your enquiry details to answer you and to carry out any work you ask us to do. Our lawful basis is that it is necessary to take steps at your request before entering a contract, and our legitimate interest in running our business. Analytics and advertising cookies are used only with your consent, which you can withdraw at any time.

Who Else Sees It

Our website and email providers process it on our behalf. If you consent, Google receives analytics and advertising data. We do not sell your information to anyone.

How Long We Keep It

Enquiries are kept for up to two years so we can refer back to work we quoted for, then deleted. Records we must keep for tax or insurance are kept for as long as the law requires.

Your Rights

You can ask us for a copy of what we hold, to correct it, to delete it, or to stop using it. Email or write to us at Unit 11, Ford Street, High Wycombe, Buckinghamshire, HP11 1RU. If you are not happy with our answer you can complain to the Information Commissioner's Office at ico.org.uk.

This policy was last updated when the site was built.